1. Introduction & Scope
Dakabat (dakabat.com) is an online betting platform operating for users in Bangladesh. This Privacy Policy applies to all services available through the Dakabat website and application. It explains how we collect, use, store, and protect the personal information of our users.
Dakabat believes privacy is a fundamental right. We only collect information that is genuinely necessary to provide our services, and our Privacy Policy is built in accordance with international data protection standards.
By using the Dakabat platform, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services and contact us at support@dakabat.com.
2. What Information We Collect
Dakabat collects the following types of information:
| Data Type | Example | Requirements |
|---|---|---|
| Identity-Related | Name, date of birth, national ID number | Mandatory (KYC) |
| Contact Information | Email, phone number, address | Mandatory |
| Financial Information | Bank account, mobile banking | For transactions |
| Technical Information | IP address, browser type, device information | For Security Purposes |
| Usage Data | Betting history, favorite games, login times | For Service Improvement |
3. How We Collect Information
Dakabat collects information in several ways:
- Directly Provided Information: Information you provide through registration forms, KYC verification forms, and customer support interactions.
- Automatic Collection: When you use Dakabat, cookies, log files, and web beacons automatically collect certain information.
- Payment Processors: Limited financial information is received from the payment gateway during deposits and withdrawals.
- Identity Verification Agency: During the KYC process, your information may be verified through third-party verification services.
4. Purpose of Data Use
Dakabat uses your information for the following purposes:
- To register and manage your account.
- To complete identity verification (KYC) and age verification processes.
- To process deposits, withdrawals, and other financial transactions.
- To personalize Dakabat's services based on your preferences.
- To provide customer support and resolve issues.
- To send you relevant bonus and promotional offers (you may opt out at any time).
- To prevent fraud, money laundering, and illegal activity.
- To meet legal and regulatory obligations.
- To improve the quality and services of the Dakabat platform.
5. Data Sharing Policy
Dakabat never sells your personal data. However, your information may be shared in the following limited circumstances:
- Payment Processors: Only the necessary information is shared with authorized payment gateways to process your transactions.
- KYC Verification Services: Licensed third-party services for identity verification.
- Law Enforcement Agencies: Only when required by a court order or legal obligation.
- Cybersecurity Agency: Limited information in cases involving fraud investigations.
In all such cases, Dakabat ensures that third parties adhere to the same standard of privacy policy and use the information received solely for the specified purpose.
6. Cookies & Tracking Technologies
Dakabat uses cookies and similar technologies to enhance your browsing experience. We use three types of cookies:
- Essential Cookies: For login sessions and security purposes. Dakabat cannot function properly without these.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To analyze platform usage and improve the Dakabat experience.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some Dakabat features.
7. Data Security Measures
Dakabat employs a multi-layered security approach to protect your data:
- 256-bit SSL Encryption: All data transfers take place over encrypted channels.
- Firewall Protection: Advanced firewalls block all unauthorized access.
- Two-Factor Authentication (2FA): An additional layer of security at login.
- Regular Security Audits: Penetration testing and vulnerability assessments.
- Access Control: Only authorized personnel have access to the data they need.
- Real-Time Monitoring: Suspicious activity is detected in real time.
8. Your Rights
As a Dakabat user, you have the following rights:
Right to Access
You can request to see what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
Under certain conditions, you can request that your data be deleted.
Restrict Processing
In certain circumstances, you can request that the processing of your data be restricted.
Data Portability
You may request a copy of your data to download.
Right to Object
You may opt out of marketing communications at any time.
To exercise these rights, email us at support@dakabat.com. We will respond to your request within 30 days.
9. Data Retention Period
Dakabat retains your information only for as long as necessary. Even after account closure, certain data may need to be kept for legal reasons:
- Account Information: 5 years after account closure.
- Financial Transaction Records: Up to 7 years, as required by law.
- KYC Documents: 5 years after account closure.
- Contact History: 3 years.
- Cookie Data: 30 days to 2 years, depending on the cookie type.
Once the retention period expires, Dakabat securely deletes or anonymizes your data.
10. Protection of Minors
Dakabat's services are intended for users aged 18 and above. We do not knowingly collect personal information from minors. If we are notified that a minor has created an account, we will immediately close it and delete the associated data.
If you believe a minor is using Dakabat, please notify us immediately at support@dakabat.com.
11. Changes to the Privacy Policy
Dakabat may update this Privacy Policy from time to time. For significant changes, we will:
- We will notify you at your registered email address.
- We will publish a notice on the Dakabat website.
- Update the "Last Updated" date at the top of this page.
Continued use of Dakabat after any changes have been made will be considered your acceptance of the updated Privacy Policy. We recommend checking this page regularly.
12. Contact Us
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: support@dakabat.com
- Live Chat: Available 24/7 on the Dakabat website
- Response Time: Within 30 business days
Dakabat takes every request seriously and works to resolve it as quickly as possible. Your privacy is our top priority.